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Account FAQS      
Written by yangying  
January 29, 2008 14:37

1. What are the benefits of opening an account?

When you open an account, you have the power to immediately conduct a reservation-less audio conference or web conference. We send you a welcome kit that includes everything you need to optimize your conferencing investment. The welcome kit's comprehensive desk guide gives you virtually everything you need to know about our products to start conferencing right away. And the welcome kit's access card puts users' important account information and key commands right at your fingertips.  The  portfolio of products helps trim expenses associated with travel and creates a more productive and efficient workplace by empowering you to work closely together with business associates even when you're in different cities or countries. We also make it easy to incorporate conferencing services into your organization by providing personalized account service and customized billing - all with no long-term commitment.

2. Do I have to sign a contract to open a  account? Are there any start-up fees or other commitments?

No - we do not require contracts as we earn your business on every call. However, we may offer a lower rate for a one-year commitment. Whether you use conferencing services once a day or once a month,  pricing is designed to accommodate you. With no start-up fees or commitments,  conveniently allows you to pay per conference by credit card or to set up an account to be billed at the end of the month.

3. How do I open a  account?

It only takes about three minutes to open a new account and you have two choices:

1) Go to our get started page and open up our on-line start form, or

2) Call us and sign up by telephone.

4. How long does it take to set up an account?

The account set-up process is incredibly quick and easy. If you select payment via credit card, your account will be set up within minutes, and you'll be able to conduct a conference call immediately upon receiving your electronic welcome kit. In most other cases, we can have your information processed and your account activated within sixty to ninety minutes.

5. How do I make changes to my account? How do I add new users to my account?

To make changes to your account or to add new users, simply contact your sales representative, and he or she will update all applicable account information. If you want to add new moderators just go to our Add New PINS page (Click Here)

6. If I have any questions, whom can I call for help?

Conferencing Services contact numbers are listed below

7. Are there any set-up fees?

No. Our services is free of set-up charges and monthly fees.

8. How do I make a reservation if I want to make one?

Simply call a sales representative. Or use our online Conference  Reservation Form and click the Make a Reservation button in the Conference Center. We recommend you schedule your reservations at least 24 hours in advance.

9. Do you offer competitive pricing for  audio conferencing services?

We want to become your partner for conferencing services. We feel confident that you will be impressed with our high level of service and the competitive rates that we offer.

Let us provide a complete proposal by email.