1. What audio conferencing services do you provide? What is the difference between them?

We offer two different audio conferencing services: 24/7 Instant Access and Operator Assisted.

24/7 Instant Access provides a quick and easy way for people to meet regardless of their location. With its easy phone access, 24/7 Instant Access gives you the freedom to initiate conference calls immediately - without a reservation.  With Operator Assisted calls, a professional operator is always available to help you choose the right conference strategy and monitor your call if needed. Operator Assisted Conferencing includes a host of complimentary features available upon request to customize your call.

2. Will I get instructions on how to use my reservationless service?

Yes. Once your user profile has been set up, you will receive a confirmation e-mail with detailed instructions, including your access number and code. In addition, you will receive your  welcome kit in the mail with a comprehensive desk guide and handy wallet-sized card containing your account information and instructions.

3. How do I start a 24/7 Instant Access conference via the phone?

You can start or join an Instant Access call via the phone by following the instructions below:

Moderator by Phone:

• Notify call participants.
• Dial your toll or toll free conference number.
• Enter conference code.
• Enter your PIN.

Participants by Phone:

• Dial the number provided by the conference chairperson.
• Key in conference code also provided by the conference chairperson.

4. How does a chairperson activate various Instant Access call features?

In order to optimize your Instant Access call, the chairperson may activate various call features by using a touch-tone phone:

5. Is there a limit to the number of participants who can join my call?

Our reservationless platform capacity is unlimited. You can have up to 1,000 callers on a single call before we recommend making a reservation.

6. Can ports be added for my larger calls?

Yes - you can reserve as many ports as you need.

7. Why should different moderators in one company have different accounts?

If you set up multiple conferencing accounts, you are able to hold two conference calls simultaneously. When you receive your bill, you will know which particular chairperson did the conference call and can allocate the expense to the correct business unit.

8. Can I get a list of attendees for my conference?

For reservation-based operator assisted conference calls, you can request a participant list at the time the conference call is scheduled. After the call is over, we will e-mail you a list of all the participants who joined the meeting.

9. Is operator assistance available on my conference calls?

Operator assistance is available in all types of conference calls. In an Instant Access reservationless call,  offers two options for reaching an operator:

A) Private Operator Assistance: You may speak with an operator privately or request that an operator join your conference.

B) We also offer Operator Assisted calls where your operator is always available to help you choose the right features to make any call successful.

10. What features are available with my conference call?

The following are a few of the available features. Talk to us about adding these and other enhanced services to your call.

• Question and Answer Session
• Participant List
• Tape Recording
• Backdoor Communication Line
• Coordinator Monitor
• Transcription
• Translation/Interpretation
• Entry/Exit Announcements
• Pass-code Security
• Roll Call