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FAQ about Conference Basics      
Written by yangying  
January 29, 2008 14:27

How does this work? Can anyone walk me through this? 

We have created a QuickStart Guide to acquaint you with our conference call services, and to help you decide which service best suits your needs.  Can I choose my own dial-in number?  What's the difference between "Web-scheduled" and "Reservationless" conferences? Answer:

FreeConference.com assigns all Dial-in Numbers in order to balance capacity on our conference bridges

Web-scheduled conferences have a guaranteed time slot on our conference bridge for the number of participants, date, and time that you select.  You reserve this time slot in advance using this Web site and call the dial-in telephone number assigned by the conference scheduler

Reservationless conferences allow you to call any time you wish, without scheduling your conference through the FreeConference.com website. Using your own planning tools, you can create a conference on-demand. When you register, you will receive a dedicated Dial-in Number and Access Code. Just let your participants know the date, time, Dial-in Number and Access Code.   You can use your reservationless Dial-in number and unique Access Code again and again

Question: We called at the scheduled time but your system didn't let us in.  What's wrong with your system? Answer:

Most often, this happens when the person using our Web site doesn't complete the process of reserving the conference by selecting "confirm this conference".  It is very important to follow the prompts all the way through the process until our system reads "confirmed conference".  Please visit the Conference Manager page of our site well in advance of your scheduled conference time and verify that the upcoming conference is displayed there.  Also, you may wish to take advantage of our e-mail invitations and confirmations feature to gain a measure of confidence that the conference is truly reserved on our server.