Conference call meeting synopsis

To take advantage of all our features, simply press the * key on your telephone keypad, followed by the appropriate number. Below is a table containing all of the audio conference call controls.

• The one-digit controls can be used by everyone in the conference call.
• The two-digit controls can only be used by the moderator.

Conference assistance

Should you require support at any time during your conference, you can use the following controls:

• *1 To hear a detailed and concise help menu that will list the phone key combination you need to access conference features.
• *2 Enhanced services help menu for enhanced moderator feature *21. This control can only be used by the moderator.
• *3 Conference configuration help menu for enhanced moderator feature *31. This control can only be used by the moderator.

Moderator Features

As the moderator you have total control over your audio conference call. These features will help you manage and run the call successfully.

• *91 To listen to the participant count. This includes the number of speakers and active participants on the call.
• *92 To hear a roll call of participants. This is only offered when the participant name is recorded upon entry into the conference.
• *93 To conclude all participant lines.
• *94 To lock a conference. Once locked, this will stop any other callers from joining the conference by using the participant pass code. Press *94 again to unlock the conference.
• *96 To mute all participant lines. (Note: participant can un-mute their individual lines by pressing *6).
• *97 To un-mute all participant lines.

Enhanced Moderator Features

We have introduced new features to help you to customize your conference call preferences.

• *21 To access subconferencing
• *31 To activate a conference security code
• *32 To activate conference introduction

For more information on these features please read below:

Subconferencing (*21)

You can now hold up to 9 additional subconferences within the main conference call and cover additional topics more efficiently. Participants and moderators can even move from one conference to another as the need arises. At the end of the conference, the moderator will then be able to pull everyone back into the main conference call and end the subconferencing feature.

Activate subconferencing (moderator)

1. When ready, press *21 to activate subconferencing.
2. Let your participants know which room(s) they need to join.
3. Press # and the subconference room number (1-9) to enter yourself into a subconference.

Enter a room (Participants)

1. The moderator will inform all participants of their assigned room, and press *21 to activate subconferencing.
2. Participants will then hear "Subconferencing is now activated. Press hash (#), followed by a number from 1 through 9, to enter a room. Press hash, twice (# #) to rejoin the main conference. The moderator can terminate subconferencing by pressing hash zero (#0)".
3. Press # and the subconference room number (1-9) to enter yourself into a subconference

Return to main conference (moderators and participants)

1. Press # #. Participants and moderators of a subconference can return to the main conference by pressing ## at any time.
2. Press #0. Moderators can disable the subconferencing feature and return all the participants back to the main conference by pressing #0.

Important Things to Remember When Using *21:

*Pressing *96 from the main conference will mute all lines in both the main conference and the subconference. However participants in the sub-conference will not hear the mute-all announcement. It is suggested that you bring participants back into the main conference before pressing *96.